{
  "title": "龙虾供应链配送系统 v0.1 客户反馈分派与复测闭环",
  "updatedAt": "2026-04-26 16:05",
  "version": "v0.1",
  "summary": {
    "stages": 6,
    "publicQuery": true,
    "adminDispatch": true,
    "retestClosedLoop": true
  },
  "stages": [
    {
      "stage": "提交反馈",
      "owner": "客户/项目组",
      "status": "READY",
      "description": "通过公网反馈页或运营后台登记问题，生成反馈编号。"
    },
    {
      "stage": "分级分派",
      "owner": "运营管理员",
      "status": "READY",
      "description": "按 P0/P1/P2/P3 确定优先级，分派到开发修复组、运营支持组或产品与技术。"
    },
    {
      "stage": "修复处理",
      "owner": "责任组",
      "status": "READY",
      "description": "后台记录处理动作，P0/P1 进入最近自动档修复包。"
    },
    {
      "stage": "提交复测",
      "owner": "责任组",
      "status": "READY",
      "description": "修复完成后状态更新为 READY_FOR_RETEST，客户可按反馈编号查询。"
    },
    {
      "stage": "客户复测",
      "owner": "客户测试负责人",
      "status": "READY",
      "description": "复测结果记录为 RETEST_PASSED 或 RETEST_FAILED。"
    },
    {
      "stage": "关闭/退回",
      "owner": "运营管理员",
      "status": "READY",
      "description": "复测通过即闭环；复测未通过退回复修队列。"
    }
  ],
  "statusMap": [
    {
      "code": "NEW",
      "label": "新反馈",
      "meaning": "已登记，等待分级分派"
    },
    {
      "code": "ACCEPTED",
      "label": "已受理",
      "meaning": "已确认问题有效，等待处理"
    },
    {
      "code": "TRACKING",
      "label": "处理中",
      "meaning": "责任组正在修复或跟进"
    },
    {
      "code": "READY_FOR_RETEST",
      "label": "待复测",
      "meaning": "修复完成，等待客户复测"
    },
    {
      "code": "RETEST_PASSED",
      "label": "复测通过",
      "meaning": "客户复测通过，闭环完成"
    },
    {
      "code": "RETEST_FAILED",
      "label": "复测未通过",
      "meaning": "退回复修队列继续处理"
    },
    {
      "code": "KNOWN_LIMIT",
      "label": "已知限制",
      "meaning": "当前版本边界，不作为阻塞项"
    }
  ],
  "links": {
    "submit": "https://xia.shenliu.cc/xia-feedback/",
    "status": "https://xia.shenliu.cc/xia-feedback-status/",
    "admin": "https://xia.shenliu.cc/xia-admin/#/feedback",
    "portal": "https://xia.shenliu.cc/xia-portal/"
  }
}